Assign tracking numbers to tactics so that you can easily sort incoming leads by source. (These numbers are included, so be sure to take advantage of them!)
Listen to recorded calls to review your over-the-phone customer experience. Sounds like a great coaching opportunity for your staff, right?
Stay top-of-mind with current customers through email communications including monthly offers, unapproved work reminders—and more.
Send a win-back email to customers who haven’t visited your shop within a set period of time. (REMEMBER: Email is cheaper than direct mail.)
Avoid sending more than two promotional emails within a month so you don’t clog customers’ inboxes.
View your sales metrics like average ticket, car count, email capture rate and phone answer rate.
Have a custom offer or message you’d like to send? Kukui can create a custom email for you. Email Roxy to get started.